1. How do I reserve a hotel room?

Making an online reservation through asiahotel2u is easy. You just need to complete the reservation form and make sure given us your e-mail address and a valid credit card number. Upon receive your request, our dedicate service team will contact your chosen hotel for immediate confirmation. It is our policy to reply your request by 60 WORKING MINUTES. There may be a little delay if the booking period is fall under super peak period. The worst scenario will not later 1 working day receive our notification.

You can also fax the reservation form to any of the following number: Singapore , Hong Kong , Malaysia , US (number will be given to you later)

We do provide sms booking, the service is available in some selected countries, please check with the local m edia for more information.

The offer rates that listed are only available through our service.

You will notify via an e-mail within 1 working day

We can accept any booking made at least 1 working day (not including sat, sun and public holidays)

6. Can I specify my room preferences (preferred floor, non smoking room,¡­)?

Please fill in the special room request in the reservation form. We would forward your request to the hotel. The hotel reservation department will do their best to accommodate your request. Please bear in mind, we cannot guarantee that your request will be granted.

7. How do I make a reservation for someone else?

Simply just fill in the name in the reservation form. Please fill in the e-mail address to receive your confirmation.

After the confirmation from the hotel, a hotel voucher will be send direct to the hotel. You may just present your identification to the hotel reception. We encourage your print out the voucher that attach with your e-mail to present to the hotel reception to expedite the check in process.

We will send you a confirmation e-mail after the completion of reservation. This will follow with a hotel confirmation voucher. The voucher will be containing the date and the details of your reservation.

3. How long does it take to get a confirmation?

Will be within 60 working minute except for special case such like super peak season that take a longer time to confirm. The latest will be within 1 working day.

If you cancel the reservation more than 7 days preceding your check in date will be attract a USD 25 of the total room charges (banking fees and administration fees) unless notified otherwise by e-mail.

For less than 7 days preceding your check in date will be attract 1 night room charges.

In the case you stay only one night during the duration, there will be no refund.

Please note that any cancellation will be confirmed back to you with by email within 1 working day. If you do not receive the notification from us within 1 working day, please resend a cancellation form.

If you require any modification, i.e. extend, shorten stay, change the room, please cancel the entitle reservation by using our cancellation form (cancellation charges will apply). A NEW reservation will need to send by you.

The cancellation form is available at our web site, you may send it through online, or you may print out and fax it to the following number:

Singapore :

Asiahotel2u.com
No 1, North bridge road,
High street centre #22-07,
Singapore 179094

International fax number :
+65 63386311 ( singapore )

+852 30177822 ( Hong Kong )

+1 505 2147296 ( USA )

The credit card refund may take 15 days to 30 days depend on the respective bank processing time frame. In case your refund takes more than 30 days, please contact us using our contact us form.

1.What is the cost for children?  

2.How about the breakfast charges?

The child supplement will apply to children between the ages of 2 to 12 years old. (Unless the different age range is specified)

For secure online payment, we use Secure Socket Layers ( SSL) to ensure the privacy of all the credit card information provided to us. At no time are your credit card detail will be transmitted over the internet. For further information please refer to our privacy statement.

2. What do you do with my personal information?

We have the utmost respect of your privacy and security. We never divulge any information in our fully encrypted database account to anyone without your consent.

1.Are the rates on your site per person or per room night?

The quoted rate is per room per night. The rate will reflected the number of person you enter on our search form.

Yes.

3. Are the rates the same to everyone?

Please note that all the rates quoted are available to worldwide customer unless notified otherwise by e-mail.

4. My credit card is correct, but it is not accepted. Why?

• The card expiration date precedes the reservation date.
• You have reach your credit limit
• There is a computer error

For further clarification, please refer to the each respective issue bank.

5. When will I be charged?

Once we receive your credit card detail, we will be simply check from our bank in order to secure your booking. There will be no immediate charges unless the hotel accepts your booking. We are only charge your card for the hotel room upon supplied you with a confirmed reservation.

1.Is parking available?

Most of the hotels will de offer free parking to their guest.

2.What are the different room categories?

The executive room will be the highest standard of room.

3. Is breakfast included?

Yes. Unless stated otherwise.

4. Who do I contact if I need help?

You may call the phone number available on the room confirmation voucher for any question if there is any doubt for hotel check in.